Job Opportunities
Join our DCRC Team! Current openings and job descriptions are able to be found below. DCRC is also looking for volunteers, application links are at the bottom of the page.
Intake Specialist
Legal Advocate
Intake Specialist
DCRC is seeking a dedicated, full-time Crisis Intake Specialist to join our Crisis Services team to provide services to victims of Domestic Violence, Sexual Assault, and Human Trafficking.
As a Bilingual Intake Specialist, you will play a pivotal role in assessing bio-psychosocial needs, offering essential information and referrals to clients and their families, and formulating safety plans. Your expertise will be pivotal in identifying, addressing, and resolving possible or actual client crises through effective crisis intervention and emotional support. You will collaborate with internal and external community partners and social agencies to provide comprehensive assistance to clients, while adhering to the highest ethical standards.
Organization
Durham Crisis Response Center: Domestic and Sexual Violence Services is the result of the merger of two long-standing community agencies that together served the Durham community for over twenty years: Rape Crisis of Durham (RCD) and the Orange-Durham Coalition for Battered Women. In February 2001, the Boards of both agencies voted to create one comprehensive agency to provide domestic and sexual violence services. Planning for the merger began in 1999, and the Boards finalized the merger on October 15, 2001. Durham Crisis Response Center (DCRC) is now the only agency in Durham dedicated to providing advocacy, shelter, and support services to victims of domestic and sexual violence. Our goal is to ensure every victim is a survivor.
Supervisory Responsibilities:
- N/A
Duties/Responsibilities:
- Operate and provide DV and SA support for the 24/7 Crisis Line service during regular business hours from 8:30-5:00pm.
- Conduct comprehensive follow-up on crisis line calls as necessary.
- Perform thorough client intake assessments to collect essential information.
- Create and execute safety plans in-person or over the phone.
- Maintain accurate and confidential client records, adhering to all relevant data protection and privacy regulations.
- Participate in ongoing training and professional development to stay current with crisis intervention best practices.
- Assist in developing and delivering crisis intervention training for staff, interns, and volunteers.
- Provide emotional support to clients in distress and ensure their immediate safety during crisis situations.
- Offer direct assistance to clients on a walk-in basis, addressing immediate crises.
- Stay informed about mental health and social services trends and developments.
- Handle administrative tasks, such as reviewing call logs, monthly reports, etc
- Participate in quarterly all-staff meetings to foster team cohesion and knowledge sharing.
- Establish and sustain robust connections with external community organizations to access resources for client needs.
- Stay current with community resources to maintain an up-to-date directory.
Required Skills/Abilities:
- Must be bilingual in English and Spanish and be able to demonstrate proficiency.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Basic understanding of clerical procedures and systems such as recordkeeping and filing.
- Ability to work independently.
Education and Experience:
- Bachelor’s degree in social work, Psychology, or a related field.
- Minimum of 1 year of hands-on experience providing services to victims of domestic and sexual violence.
- Preferred 1 year experience operating an emergency 24-Hour Crisis Line
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Join our team of dedicated professionals committed to making a positive impact on the lives of individuals facing crisis situations. If you are driven by empathy, equipped with crisis intervention skills, and eager to collaborate with a supportive team, we invite you to apply. Help us uphold the highest standards of care and ethical conduct as we work together to provide vital support to those in need. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Please send your resume to ezza@thedcrc.org and hr@thedcrc.org
Legal Advocate
Durham Crisis Response Center (DCRC) is seeking a Legal Advocate to provide assistance to victims of intimate partner and sexual violence seeking assistance through the civil and criminal justice systems. This position is located at our Family Justice Center (FJC) program. DCRC staff at the FJC provide a range of services including crisis intervention, case management, advocacy, information and referrals and client focused safety assessments and risk management plans. Successful applicant will join a team of legal advocates to:
- Provide case management services and crisis intervention to victims and survivors of intimate partner violence and sexual violence.
- Assist with the electronic filing of protective orders.
- Provide assistance navigating civil and criminal justice systems.
- Provide Court orientation, criminal justice advocacy and support including accompanying victims during court proceedings
. ● Collaborate with Court personnel including clerks and judges, the DA’s office and other partners to ensure services are streamlined.
- Advocate on behalf of clients with the District Attorney’s Office, Civil Court, Durham Police Department, Durham County Sheriff, Department of Social Services and other social service agencies.
- Provide comprehensive safety assessments and client focused risk management plans.
- Participate in staff meetings, community meetings and relevant trainings and other professional development opportunities.
- Assist victims with filing claims for crime victim compensation.
- Serve as part of on-call rotation for lethality assessment program.
- Training/supporting volunteers assisting in providing advocacy in the court system.
- Maintain timely and accurate case records including data entry into a computerized case management system.
Required skills/experience: Bachelor’s Degree in Social Work, Human Services or related field along with a minimum two years’ experience providing services to victims of domestic violence, sexual violence and/or other crimes and knowledge of legal advocacy. Strong collaboration, communication, and teamwork skills needed. Experience working effectively with a diverse population. Competency in Microsoft Office Suite required. Bilingual applicants (English/Spanish) are encouraged to apply.
Pay $41,000
To apply email a resume and cover letter to hr@thedcrc.org
Durham Crisis Response Center (DCRC) is not-for-profit agency that works with the community to end domestic and sexual violence through advocacy, education, support and prevention.
Volunteer Opportunities
DCRC is in great need for bilingual Spanish speaking volunteers &/or interns to assist with our Immigrant Services program. The primary need is assistance with our 24-hr helpline during the weekdays. The helpline is the main access point for client assistance. Calls can range from basic information and referrals to crisis intervention and case management. We offer on-site and remote training for those that are interested. Scheduling is flexible.
We are appreciative of your consideration in supporting survivors of domestic, sexual and family violence and human trafficking.